All help
Common questions
Accounts, sync, imports, taxonomy and data security.
- Why is my email not recognised? The concept of a Bird Journal Account was introduced in version 4.
- How do I import from Bird Journal 1, 2 or 3? Records from Bird Journal versions 1, 2 & 3 are imported into an account when it is first created.
- Can I use the mobile apps with my copy of Bird Journal 2 or 3? Yes, you can use any of our mobile apps with an existing version 2* or 3 Windows desktop license.
- Does Bird Journal need internet? Bird Journal keeps a full copy of your data on every device*.
- How secure is my data in Bird Journal's systems? We take both the security and privacy of your records very seriously.
- Can I import eBird records to Bird Journal? Yes, you can import records using the desktop/web apps.
- How are taxonomy updates handled? Please see the taxonomy updates, how to article.
- Why does Bird Journal tell me no internet connection is available? Creating an account or signing in to Bird Journal requires an internet connection.
- Where do I find my Bird Journal 1, 2 or 3 license key? You can find your key either from: - The original email we sent to you regarding your order - The About screen in Bird Journal versions 1, 2 or 3 The license ke
- Why subscriptions? Simple, transparent pricing.
- How accurate are the species counts? Species counts are accurate to the primary taxonomy selected in Bird Journal.
- I've lost my version 1, 2 or 3 installer or license key. How do I get them again? Not to worry. You can reissue your license details using our website.
- How many observations and photos can Bird Journal store? Enough that you do not need to worry about hitting any limits or slow-down.
- When printing gray scale graphs, why is the print quality poor? Your current printer setup can effect the printing of gray scale graphics.
- I have thousands of records, how reliable is Bird Journal? Your data is safe with Bird Journal.
- Is Bird Journal available for the Mac? Yes, starting with version 5 Bird Journal runs on Mac too.
- Bird Journal is now even more Free: FAQ We've just announced that many more features are now included in free, and premium has a lower price and new features.
- How do I update my credit card details? You can update/remove your credit card details at any time using the Billing section of our website.
- Library Publish Guidelines Publishing to the Bird Journal library is a great way to share your efforts with other Bird Journal users.